Our Guarantee & Warranty - Kestrel Air Duct Austin

The Kestrel Air Duct Austin Guarantee

We’ve been cleaning ducts in Austin since 2004, and from the very first job we put the same thing in writing: a price before we start, a window we show up in, a clean site when we leave, and a promise that if the work falls short, we return and make it right. That’s the Kingswell Guarantee, and it’s not a slogan. It’s a written standard applied to every visit, every home, every time. Dale Whitmore, Owner, runs Kestrel Air Duct Austin on a simple principle: if we wouldn’t sign our name to the work, we don’t expect you to either. You’ll see exactly what we stand behind before a single vent is touched.

Call (254) 848-6913

What’s Covered

• Written price before work begins. The quote you approve is the price you pay, handed to you in writing before any equipment comes off the truck.
• Defined arrival window. We give you a time frame and we keep it, no waiting around half a day wondering if we’ll show.
• Workmanship and parts handling. If something we touched fails within the 365-Day Done Right Promise period, we return and fix it at no charge.
• Clean job site. We lay down protection, run negative-air extraction so debris doesn’t drift through your living room, and leave the place cleaner than we found it.
• Honest pricing, no bait-and-switch. No per-vent upcharges, no doorstep revisions, no “you actually need this too” routine once work begins.
• Free second visit if the repair fails. This is in writing on every job, not a courtesy extended at our discretion.

Our Satisfaction Promise

Here’s how it works if you’re not happy with the job. Call us. A live person answers, day or night, and we listen to exactly what’s wrong. If the work falls short within 365 days of the original service, we send a tech back out at no charge to fix it. You don’t have to prove anything beyond showing us what’s not right. That’s the Kingswell Guarantee: the promise is written on every job ticket, and we honor it because Dale Whitmore signs his name to it. If you’re still not satisfied after the return visit, we’ll work with you until it’s resolved. Most of our Austin customers never need to call on this promise. Those who do find out it’s real, not marketing language.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, and the company is only as good as the people it sends into your home. Kestrel Air Duct Austin is licensed and insured, and every technician we dispatch is background-checked and uniformed. That means you know who’s coming through your door, and we carry the coverage to stand behind the work if something goes wrong. Licensing and insurance aren’t the exciting part of duct cleaning, but they’re the part that matters when things get complicated. They’re the reason our written promises carry weight. Pair that with the 365-Day Done Right Promise and a written price before we start, and you’re covered from the first call to the final walkthrough.

How Do I Invoke the 365-Day Done Right Promise?

Call us at (254) 848-6913 and tell us what’s not right. We’ll document the issue, schedule the return visit, and make it right at no charge. The only thing we ask is that you let us know within the 365-day window. That’s the entire process. No claim forms, no runaround, no fine print.

Does the Guarantee Cover the Equipment You Use?

We run Rotobrush rotary brush systems for agitation at the duct wall, Nikro negative-pressure units to pull debris out, and Abatement Technologies HEPA filtration to keep loosened particles from entering your living space. The guarantee covers the work we do with that equipment, and the equipment itself is professional-grade, maintained, and operated by trained technicians. If a machine issue affects the quality of the job, the 365-Day Done Right Promise applies to that too.

What Does “Written Price Before Work Begins” Actually Mean?

It means you see the total on paper before we touch a vent. Not an estimate with a disclaimer, not a range that expands once we’re in the attic. A single flat price per system, agreed before work starts. If we find something during the job that needs attention, we stop, show you, and get written approval before proceeding. No surprises at the door, no revised invoice after the fact. That’s been the Kingswell way since 2004.

Is the Guarantee Different for Dryer Vent Cleaning?

No. Dryer vent cleaning carries the same written price, the same arrival window, the same clean-site standard, and the same 365-Day Done Right Promise. Lint-clogged vents are a fire hazard, so we treat that service with the same rigor we apply to full duct cleaning. The guarantee doesn’t change because the duct is smaller.

What If I’m Comparing Quotes and Yours Is Higher?

Ask the other company what their price includes. Ours includes negative-air extraction, brush agitation, HEPA filtration, a written guarantee, and a price in your hand before work begins. Most homes in Austin run between $450 and $900 for full duct cleaning depending on system size, accessibility, and condition. If a quote is dramatically lower, ask what’s actually being done. We’d rather lose a bid than show up with a shop vac and a handshake. Call (254) 848-6913 and we’ll give you a straight number over the phone.

Does Kestrel Cover Damage to My Home During Cleaning?

We’re licensed and insured, and we take precautions before work starts: drop cloths, shoe covers, and containment around the work area. If something we do causes damage, we own it and make it right. That’s part of what the insurance is for, and part of why we don’t take shortcuts on site protection.

Written by Dale Whitmore, Owner at Kestrel Air Duct Austin, serving Austin since 2004.